In this review:
Light Casino Review: A New Place to Play All You Want
Feel like trying a brand new online Casino?
Then, you might like Light Casino, a real money gaming site that launched in 2019.
- It’s approved by the Malta Gaming Authority
- It has ~3,000 different games (Slots, Blackjack, Poker, etc.)
- It offers demo version to play before betting real cash
And then there’s more.
For example, the lucrative VIP program or numerous bonuses.
In case all of this caught your attention and you’d like to start playing at Light Casino, you can create a new account through this page (special bonuses included!).
Alternatively, feel free to read this Light Casino review first to find out everything you need to know about this gambling page.
The Casino is available in the following languages: English, Hungarian, Russian, Norwegian, and Finnish.
The first thing you’ll see when you open Light Casino online is the huge banner that contains all the bonuses available on the site.
Let’s start by looking at the first deposit bonus.
Double Your First Deposit up to €500 (+ 200 Free Spins)
When you deposit for the first time at Light Casino, you have two choices:
- To play without a bonus
- To play with a bonus
If you choose the latter, you’ll get a generous 100 percent money boost that can go up to €500.
And 200 free spins that will appear in your account in sets of 20 spins for the next 10 days.
You only need to deposit at least €20 to unlock the offer.
Just pay attention to the T&Cs that come with the bonus.
For example, you have to wager the bonus and deposit cash 30 times before you can withdraw.
Do this by playing the Slots that contribute 100 percent - and read the Casino Terms & Conditions closely for the list of Slots and other games that do not contribute to the wagering.
Welcome Package aside, Light Casino gives you plenty of other bonuses to choose from - including cashbacks and reload bonuses.
Join the Fun and Welcoming VIP Program
In case you fall in love with Light online Casino, you simply have to know about their Loyalty program that will become more and more useful the longer you play.
It has five tiers, which you’ll unlock by playing and collecting points.
|Monthly payout limit||€10,000||€10,000||€20,000||€25,000||€50,000|
|Personal account manager||No||No||No||Yes||Yes|
The exchange course mentioned on the table means the conversion rate of your loyalty points into cash.
Light Casino lets you play with the following currencies: EUR, RUB, NOK, CAD, and HUF.
I was glad to discover that Light Casino offers more than 3,000 different real money games to play for free and for real money.
It’s always a treat to find a gaming site that has hundreds of games - not to mention thousands like Light.
The majority of these titles are - you’ve guessed it - Slot machines.
However, there are plenty of games to choose from even if you don’t particularly enjoy Slots. Here, you can play Roulette, Blackjack, Poker, and other table games if you want something more challenging.
Light Casino offers games from some of the most popular developers online: Novomatic, Netent, RedRake, Pragmatic Play, Quickspin, Yggdrasil Gaming, Betsoft, Relax Gaming, Evolution, Wazdan, TomHorn, Nolimit City, and Elk.
Slots at Light Casino Online
There are two types of Slots at Light Casino:
You can play all of them for free, as demo modes are available for (almost!) every single game at the Casino.
As there are a couple thousand Slot machines available, you are most likely to find your favorite game, be it Starburst or Mega Moolah.
And in case you would like to spin the freshest reels in the industry, open the Casino’s New Slots section and choose something you haven’t played before, like Wild Robo Factory or Spinfinity Man.
Just keep in mind that the selection of Slots depends on the country.
Blackjack, Poker, and Other Games at Light Casino
Slots aside, the Casino offers plenty of table games you might like.
Before you bet real money on them, feel free to play the demo versions first (except for the live dealer games).
Light Casino Mobile Version
Even though Light Casino doesn’t have an app you could download (yet - it is coming soon), it doesn’t mean you can’t visit the Casino on your phone.
As it turns out, the website is 100 percent compatible with all kinds of mobile devices and operating systems, be it Android or iOS.
The attentive customer support is one of the best features of Light Casino.
Their live chat is available 24/7 in a few different languages, and you’ll always find a representative to talk to.
I tested the chat myself and was very satisfied with the results - my questions were answered in a friendly manner almost instantly.
I was happy to come to a conclusion that Light Casino is...nearly perfect (and I'm not saying this lightly).
The huge number of Casino games (including the most popular Slots), useful Casino offers (like the Welcome Package), and the friendly customer support will instantly make Light Casino one of your favorite gambling sites on the internet.
How It Looks
Deposit & Withdrawals
There are many deposit options on Light Casino. You can choose the most convenient one for you.
|Payment Method||Withdrawal Time|
Terms & Conditions
Terms and Conditions
1. General Rules
2. Regulatory requirements and limitations
Romix Ltd. is incorporated and licensed under the laws of Malta, located 27, Triq It Torri Wejter, Birkirkara, BKR4730, Malta and operates its regulated activities in terms of License No. MGA/B2C/486/2018, issued 20 December 2018, 2018 by the Malta Gaming Authorities (MGA) .
You may use the Website’s services only if you have reached the age of majority according to the acting legislation.
You must immediately leave the website if you have not yet reached the age of 18.
The Casino does not provide any assurances or guarantees in regards with the legality of the Website or its use in the case that gambling is prohibited in your jurisdiction or if the legality of gambling is absent in the normative acts of your jurisdiction.
Citizens and residents of the following countries: Australia, Austria, Afghanistan, Albania, Algeria, Angola, Belarus, Burundi, Belgium, Bulgaria, Central African Republic, Czech Republic, Colombia, Cyprus, Curacao, Democratic Republic of the Congo, Denmark, Estonia, Ethiopia, Ecuador, Egypt, France and French Territories, Guinea, Guyana, Guinea-Bissau, Georgia, Greece, Hungary, Hong Kong, Iran, Iraq, Italy, Israel, Libya, Latvia, Lithuania, Myanmar, Moldova, North Korea, Netherlands, Philippines, Poland, Portugal, Puerto Rico, Pakistan, Romania, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Serbia, Sri Lanka, Slovenia, Singapore, South Korea, Spain, Sweden, Turkey, Trinidad & Tobago, Tunisia, Yemen, Ukraine (including the territory of Crimea), United Kingdom, United States of America, Vatican City, Venezuela, Zimbabwe do not have the right to open accounts or add monetary funds to accounts. The Casino reserves the right to change the list of excluded jurisdictions without forewarning. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website.
Apart of the aforementioned jurisdictions, please note, that some of the software providers represented at Romix Ltd. prohibit Customers of certain jurisdictions from playing games for real money bets.
The Casino does not advocate for gambling games and also does not show intent to provide anyone with the capability to use the Website where such use would be illegal.
You assume a unilateral and full responsibility in defining whether the use of the Website is legal according to the legal acts of your jurisdiction. Please consult a legal specialist in your jurisdiction in case you have doubts about the legality of such access.
The Casino retains the right to notify the responsible government bodies as well as other online casino operators, online service providers and banks, payment and credit card processors, electronic payment providers, as well as financial institutions in case of fraudulent, illegal or suspicious activity. For your part, you agree to provide full cooperation to investigations of such activities.
3. Protection and safety of information
It is forbidden to use the Website for commercial purposes or in someone else’s name. It is allowed to use the Website only for personal use in gaming.
Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, using one address, one phone number, and one IP address and one email address. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were taken out of the Duplicate Account, they will be lost and the Casino retains the right to ask for them back. Romix Ltd. reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotional activity, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation.
You must keep your login / username and password confidential and not disclose this information to third parties. You take on full responsibility for any kind of action and transactions that are made on your gaming account. Any party that enters your gaming account using the correct login and password will be considered as you and any transactions will be considered as valid. The Casino does not assume any responsibility for third parties accessing your account or for any losses connected with the unauthorized use of your account.
It is forbidden to use the login and password of another player to play on the Website.
It is forbidden for players to sell and buy account between each other.
The Casino reserves the right to disclose personal information to third parties where required by law, regulatory and other relevant authority.
Collection of personal data
We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, credit and debit card details, and other personal data.
The personal data of players is available to our employees, employees of the software provider, to payment systems and other third parties which assist us in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.
The Company is keeping information on players’ deposits, winnings and cash-outs as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless otherwise required by the law.
The Website uses players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they can choose such option during registration or unsubscribe at any time when using the Website’s gambling services.
The company will use all responsible means to protect players, but is not liable should a third party unlawfully seize such data. Lawful supply of such data to third parties is on an opt-in basis.
4. Your responsibilities
Your responsibilities include finding out if accessing and using the Casino, making deposits to the online casino and receiving winnings are legal according to the active legislation.
You assume full responsibility for paying all taxes, collections and other expenditures associated with any win from using the Casino. You agree to compensate the Casino for all expenses or losses that the Website may incur as a result of any liability or requirement presented to us by a government body due to requirements to hold taxes or similar requirements connected with your requests to withdraw funds.
You must let us know of any changes in your registration data.
You must provide us with all of the necessary information that the Casino may request in order to manage your account. This includes, but is not limited to, verification of your identity, notary-signed documentation, verification of your address, proof of rent payments, banking requisites, and notes from banking accounts. You must provide these documents immediately after the request is made.
You understand and agree that bonuses and promotions have their own Terms and Conditions. These rules and regulations are listed in the relevant section of the Website. In case issues arise about the conditions of these promotions, bonuses and special offers, the Terms and Conditions of the promotions, bonuses and special offers will be the guide.
You accept and agree that the result of the games in the Casino is defined by a generator of random numbers and you accept the results of all such games. In case the gaming results on your computer and on the server of the Casino are different, the results on the server of the Casino are considered true and you accept and agree that the balance of your account on the Casino’s server is the balance of your account in a final and mandatory decision.
Any use of the payment system will be conducted in accordance to the rules of use stated by the Provider of the payment system, without voiding your responsibilities to us under this Agreement.
You agree to avoid performing any action that is capable of bringing harm to the Website or its reputation.
Your responsibility includes performing routine checks for updates in accordance with section 10.
You must compensate us for any losses, protect us and our officers, directors, employees, agents and suppliers (including, without limitation, suppliers of the Software) from any losses, costs, claims and obligations arising as a result of or in connection with (a) accessing and using the website or software by you or someone else using your username and password; or (b) your violation of any terms and conditions of this Agreement.
5. Your guarantees
You must register and play on your own behalf only and not on behalf of anyone else.
You are a competent and law-abiding user.
You do not have a gambling addiction.
All data and information that you have provided when registering at our Casino is truthful and real and you will continue to update this information in case of any changes.
You fully realize the fact that there is a possibility to lose monetary funds while playing at an online casino.
You are not using monetary funds that you have received in an illegal way or from illegal sources.
You have not entered into collusion and will not make an attempt to collude directly or indirectly with another user of the Casino at the moment of playing at this Casino.
The credit/debit card that you are using for your gaming balance belongs to you, is not stolen and has not been lost by another person.
You have never had a gaming balance on this website and you have also never taken out money through any account belonging to a player registered at this Casino
When you open a gaming balance, you will not provide false, incomplete, or misleading information that does not correspond to reality.
6. Responsible Gaming
The Operator supports responsible gambling. You can learn more about Responsible Gaming, prevention of gambling addiction and be guided to professional help on the site under "Responsible Gambling" and relevant pages of the site. Our Software is designed for amusement purposes. If you feel that you have, or may have a problem with habitual or compulsive gaming we advise you to avoid gambling on all the Company's Websites, any other gaming ventures, and to seek professional help. If you have been diagnosed with any form of compulsive gambling disorder, the Operator strongly advises you not to engage in any gambling activities and to avoid the software regulated by these Terms and Conditions.
At any time you may choose to impose limits to your gambling: limit on deposits and wagers in a period of time, limit on losses in a period of time; limit your session time.
You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect after seven (7) days from your written request.
You may request a time out from gambling, which is a break period, by contacting our customer support or by going into your account settings. After the time-out period elapses, your account will reopen automatically. The cool-off period cannot be terminated before the intended time-out period passes.
7. Gaming Balance, Depositing and Withdrawing Funds
When you register at Romix Ltd., you will need to provide the following confidential information: name, date of birth, gender, address, post code, country, tel, e-mail. All personal information provided by you will be used to create and manage your account, as well as for security and marketing. Personal data of our customers is strictly confidential and not shared with third parties.
When you open a gaming account at Casino you agree that the financial operations connected with your gaming account will be processed directly by the Casino, an operator of a payment system, or by a third party designated to perform this activity.
Fast Bank Transfer
Minimum amount: €10
Maximum amount: €5000
Transaction time: Immediate
Fast Bank Transfer
Minimum amount: €10
Maximum amount: €5000
Transaction time: 3-5 Working Days
Service fee: 0%
Operations connected with making deposits or withdrawing funds are made through the payment system of your choosing. Withdrawal is done to the same credit card or e-walled used to fund the gaming account.
All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so.
The gaming balance is not a bank balance and therefore cannot be subject to insurance, asset-backing or guarantees of any other kind. A deposit does not earn any interest.
You are not allowed to transfer or receive funds from one account to another and /or to transfer, sell or buy accounts.
You have the right to top up your balance using an electronic transfer of funds using any of the available means of payment in the “Deposit” section.
When you make a deposit, you also grant permission to pay fines or dues connected with using the Casino. You also agree to avoid recalling the funds, annulling the deposits, or else you will have to compensate the Casino for the costs associated with the recall.
The Casino reserves the right to define the minimum and maximum sums of the deposit to the account as it sees fit.
Deposits cannot be recalled or paid back.
The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. However, we realize that exceptional circumstances may occur. Therefore, we accept requests for refund for the following reasons: technical problems or technical problems at third party providers. The Refunds may be given solely at the discretion of the management. The refund will be processed within 24 hours.
You can withdraw any winnings from your gaming account by making a withdrawal request in accordance with the rules of withdrawal described further. The Casino will pay you the relevant funds detailed in the withdrawal request confirmed by the Casino on the condition that you have provided full information on how these funds should be transferred to you.
Minimum funds rollover before withdrawal is x3. In cases when the fund turnaround (bet system) on the balance is less than the amount of the deposit, when you withdraw your funds the Casino reserves the right to retain a commission of 10% (but no less than 0.50 USD) from the withdrawn sum as an expense associated with the payment system, and 15% if your balance was topped up with a Bank Card or Bank Transfer.
You agree that the Casino reserves the right to cancel any payments in the event of you being suspected of fraud, collusion or illegal activity or if the Casino is monitoring the account balance or the received withdrawal request. In these cases, the Casino may start and/or take part in and/or help in the investigation of the circumstances and you agree to support and aid any such investigation.
The Website will attempt to satisfy your wishes in terms of payment method, however, it cannot give guarantees. Therefore, the Casino may work through and perform payments using other payment systems that differ from the one your requested be used for your withdrawal.
The withdrawal is carried according to monthly withdrawal limits taking into the consideration the status of the player on the site.
Level Transaction Day Month Transaction Day Month Transaction Day Month Transaction Day Month Transaction Day Month
Level 1 500 500 10,000 40,000 40,000 750,000 5000 5000 100,000 160,000 160,000 3,200,000 750 750 15,000
Level 2 500 500 10,000 40,000 40,000 750,000 5000 5000 100,000 160,000 160,000 3,200,000 750 750 15,000
Level 3 800 800 20,000 60,000 60,000 1,500,000 8000 8000 200,000 260,000 260,000 6,500,000 1200 1200 30,000
Level 4 1000 1000 25,000 75,000 75,000 2,000,000 10,000 10,000 250,000 320,000 320,000 8,000,000 1500 1500 35,000
Level 5 1500 1500 50,000 115,000 115,000 3,000,000 15,000 15,000 500,000 480,000 480,000 16,200,000 2300 2300 60,000
The player's VIP level is determined by the gaming activity during 30 calendar days and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of player who hasn't been actively playing for a month is automatically lowered to the level "Bronze".
The withdrawal limits for certain periods of time are set by Financial Department of Romix Ltd.
Requests to withdraw funds are worked through by the Financial Department within 24 hours of the request being made. After the account is verified through the provision of documents that confirm its holder’s identity and if it’s cumulative withdrawals is no less than two thousand two hundred and thirty euro (2,230 EUR). The Financial Department performs the processing of requests for withdrawing monetary funds from 06:00 in the morning to 17:00 in the evening GMT. You agree that you are familiar with and agree to the timetable of withdrawing funds. After the Financial Department has worked through the request to transfer funds, any further delays in processing payments are not the Website’s responsibility.
Closing the gaming account: you may close your account at any time by contacting the Support Service on the condition that your balance is not negative as a result of any obligations arising from your participation in the games of the Casino. When you close your gaming account, we will return your funds from the balance in accordance with clause 7.9.
If your account has not been used for 400 days, it will be deemed dormant and may be subject to dormancy fees. The dormancy fee is calculated as 5% of the total account balance on the day the account falls dormant, and is charged on the day the account falls dormant, and the first day of each calendar month thereafter. To minimize administration costs, once the balance falls below six euro (6 EUR) (or currency equivalent €6) then the entire remaining balance will be deducted. The dormancy fee will continue to be charged either until the account balance has been reduced to zero, or your account is reactivated by you placing a bet or gaming using the balance.
If the transaction has been recorded оn а Player's account for thirty (30) months, the Licensee shall remit the balance in that account to the player and to the Authority if the player cannot bе contacted satisfactorily.
Self-exclusion request: you can contact Support Service Team via e-mail: [email protected], and we will close your account within next 24 hours. It's the player's responsibility to notify Romix Ltd. of any other accounts the player might have and promise not to open any other accounts. Romix Ltd. will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Romix Ltd. cannot be held accountable for potential losses on other accounts.
Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Support Service Team.
Casino holds customer funds separate from its company funds in dedicated Client Bank Accounts. This set-up ensures that funds held in player accounts are kept secure in case of insolvency. Consequently, in the event of our insolvency, your funds are protected and shall be returned to you.
8. Our Rights
The Casino retains the right, as it sees fit to:
Deny registration to any candidate that has submitted a request to register at the Website.
To deny accepting a bet at the Casino.
To perform any checks of a player’s background with credit and financial institutions for verification of the information that has been provided.
To restrict the availability of a promotion to any person. Any such restriction will not impact players who have already started wagering under a promotion.
In case of disagreement regarding a bet or winnings, the decision of the Casino is final.
The Casino reserves the right to delay performing any payments or providing the sum of the win until the identity of the person has been verified to ensure that the payment will be made to the real holder of the account. To do this, the Casino reserves the right to request documents that confirm identity and location.
If suspicions of fraud on your part arise while you are playing the game or if funds are recalled/disputed, the Casino reserves the right to withhold any sum on your balance that exceeds the initial balance and, if necessary to contact the necessary authorities to collect any payments that you owe to the Website.
Despite the previous sections of these Conditions, the Casino retains the right to suspend your access to the Casino or to block your account without prior notice in the event that you are suspected of breaking any section of these Conditions or of participating in a fraudulent, illegal, or improper activity, in that case, the Casino does not accept any responsibility for returning or compensating the funds that remain in your gaming balance.
The Casino retains the right to withhold, deny, or cancel payments or certain sums of winnings if there are suspicions that you are abusing the bonuses, promotions, or rules of any game.
At any point in time, the Casino may write off the positive balance in your account balance to credit the amount you owe to the Casino.
Casino reserves the right to use additional procedures and means to verify your identity (Know Your Client), both before and after effecting deposits into your Account.
8.10 The Casino reserves the right to take necessary action in order to prevent money laundering:
In order to perform any transaction Casino may undertake any such verification checks as may be required by the Company or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing Anti Money Laundering Provisions.
Casino will report any suspicious transaction to the relevant competent authorities in Malta.
Casino reserves the right to block, close or suspend a Player Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
The Website reserves the right to terminate games or events in exceptional circumstances further described below. Should a game miscarry or malfunction after starting due to a technical error, we shall cancel the game; refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, by paying it to the account holder in an approved manner; refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, by paying it to the account holder in an approved manner; refrain from further providing the games or services if such games or services are likely to be affected by the same failure.
9. Limitations of Responsibility
You accept and agree that the Website does not hold any responsibility or control over how you use the software. You agree that using the Website’s services is exclusively your decision and you agree that you are aware of and accept all possible risks.
9.1.1. Player registration may be refused or closed at the Project Administration sole discretion but contractual obligations already made will be honoured.
The Casino does not accept responsibility for any agreements, illegal actions, negligence, harm or loss of any size, including, but not limited to the loss of data, income, reputation, as well as for any losses that are not foreseen by the Website at this moment.
In addition to 9.1 and 9.2 and to any other section limiting responsibility in these Conditions, neither the Website, nor the software provider, nor any of our affiliates or connected parties will take any responsibility for any losses, expenses or harm that are supposed or are actual consequences of:
any error that you made by entering the wrong information.
any kind of fraud, false or misleading activity.
the Casino’s decision not to accept your deposit.
any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity checking procedure.
using your account for purposes that may be considered illegal according to the acting legislation.
any operations on your balance that are conducted after correctly inputting your username and password.
any unsanctioned capturing or use of data connected with you or your account.
inability to use the Website or gain access to it for any reason.
any action or transaction that is performed by a third party using your username and password.
any circumstance out of the Casino’s direct control, including problems connected with the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider.
loss of any transactions that arises from the incorrect functioning of the connection used by you or any other organization that transfers data between you, the Website or any other company that is regulating payments.
any electronic communication that was not received.
low quality of access (or lack of access) of the Website.
the result of any action on behalf of the government or force majeure circumstances.
10. Changes on the Website
Any changes take action from the moment player re-confirm the changes on the Website.
When you continue using the Website’s services after these changes are made, you agree with these changes. If you disagree with any of the changes, you must cease further use of the Website.
To avoid disputes, you agree that use of the Website, including, but not limited to placing a deposit through your account, or presenting us with details of your deposit, you agree with the acting Conditions.
Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
NetEnt games are unavailable for Australia, Afghanistan, Albania, Algeria, Angola, Cambodia, Czech Republic, Ecudaor, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Latvia, and Lithuania.
In addition to the above, Guns’n’Roses, Motorhead, and Jimi Hendrix are unavailable in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine. Aliens are unavailable in Japan, Canada.
Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) and Scarface are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
For fair gaming purposes, we only partner with well recognized, trusted and certified games providers tested by e.g. “TST Fair Gaming.” - internationally accredited testing agency and player protection and standards organiz14ation that provides an international framework for best operational practice requirements, with particular emphasis on fair and responsible gambling. At Romix Ltd., you can be 100% confident that the Random Number Generator (RNG) that returns the outcome of a casino game round is completely random and unbiased, no matter which game you play.
You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Website cannot be held responsible for you not receiving information on time. All correspondence, including electronic communication, is considered as “written” and to have been received no more than 5 business days after it has been sent. The Casino has the right, but not the obligation, to conduct communication in writing. If you have any questions regarding this section of the Conditions, please contact us at: [email protected]
Any changes to these Terms and Conditions will be notified to players in advance and players must re-confirm acceptance before any changes are implemented
12. Customer Complaint & Dispute Handling Procedure
The purpose of the Customer Complaint & Dispute Handling Procedure is to inform you of how to contact us in relation to any complaint and/or dispute you wish to raise about any aspect of the service provided. The procedure will outline how the complaint and/or dispute is addressed internally, the time frames in which to expect an answer and what immediate options are available should you not be satisfied with the outcome once the internal process has been exhausted.
Please note that your statutory rights are not affected by the Complaint & Dispute Handling Procedure.
A “complaint” is defined as a statement made about any aspect regarding the conduct of the licensed activities that is deemed unsatisfactory or unacceptable.
A “dispute” is defined as any complaint which:
a) relates to the outcome of the complainant’s gambling transaction; and
b) is not resolved at the first stage of the licensee’s complaints procedure
Customer Support will provide an initial response to your query through any given method of contact. Should a complaint arise from the initial response, Customer Support will advise you to send your detailed complaint in written form to:
a) Email: [email protected]
In accordance with the applicable data legislation, and in order to sufficiently identify the customer submitting the complaint as the legitimate account holder, you shall include:
a) Account username
b) Full name as registered on the account
c) Email the complaint from the registered email address
d) Email subject to contain “COMPLAINT”
e) A detailed summary/explanation of the complaint
f) Specific dates and times associated with the complaint
Customer Support will respond to your complaint as quickly as possible and will acknowledgement receipt of the complaint within 24 hours. The acknowledgement will also stipulate whether the information provided is sufficient to fully investigate the complaint.
We will inform you of the outcome of the complaint within ten days of receiving the complaint.
In the event that the complaint is unusually complex, and provided that where the nature of the investigation is such that more time is necessary to complete it, such period may be extended by a further ten days.
In the event of an extension, you will be informed within the first ten days of the complaint being received and we will provide the reason why such extension is warranted.
Stage 1 of the complaints and disputes handling process is a three-tiered internal process. The complaint will be investigated by each tier independently and if necessary, other departments/stakeholders and 3rd party software providers as and when needed. The escalation process means the complaint will be investigated by:
a) Customer Support Advisor (first tier)
b) Customer Support Shift Manager (second tier)
c) Head of Customer Support (third tier)
Stage 2 of the complaints handling process will come into effect once the internal process has been exhausted. Should you wish to escalate further, details will be provided of an ADR (Alternative Dispute Resolution) service. We will adhere to any alternate adjudication made.
All the information gathered is in compliance with all GDPR directives. You expressly agree that the information provided may be shared with third parties, only in the event the complaint and/or dispute needs to be escalated and only for the purpose of the complaint and/or dispute resolution.
Romix Limited is registered with eCOGRA for independent adjudication. You can formally submit your complaint and/or dispute directly via:
a) Website: https://ecogra.org/ata/dispute.php
b) Post: 2/F Berkeley Square House
If you are playing from within the European Union you may wish to raise your complaint and/or dispute with the European Commission’s Online Dispute Resolution (ODR) platform, which in turn will forward the complaint to a relevant ADR service provider. You can contact the ODR platform directly via:
a) Website: europa.eu/consumers/odr
All complaints and disputes including the outcomes will be reported to the MGA (Maltese Gaming Authority) within the timescales they stipulate. You have the opportunity to raise your complaints and/or dispute with the MGA, but we would advise to use this function after all other avenues have been exhausted. You can contact MGA directly via:
a) Website: https://mga.org.mt/support/online-gaming-support/
b) Email: [email protected]
The services provided by the independent bodies come free of charge and their use does not restrict the customers right to bring legal proceedings against Romix Limited.
You have the right to request the Complaints Handling Procedure and in such cases Customer Support will provide this document in PDF format.
13. Applicable Law and Jurisdiction
Any legal claim or dispute arising under or in connection with these contractual terms shall be settled in accordance with the governing law of the place of the contract. The place of contract of this agreement is Malta and these Conditions are governed by the Laws of Malta.
The maximum bet allowed while playing with bonus money is 5EUR / 50NOK / 2,000HUF / 350RUB / 8CAD until all necessary wagering requirements are met. If maximum bet is exceeded until all the necessary wagering requirements are met, the bonus and all winnings will be canceled. This decision is made by casino's administration.
While there is an active bonus on player's account, all winnings are credited to a bonus account until all the necessary wagering requirements are met.
Any active withdrawal request before receiving the Bonus or any withdrawal completed within 24 hours will void any bonus eligibility.
Promotions and bonuses at the LightCasino.com are received once for each account. Account at LightCasino.com is created for and belongs to one person, one IP address, one email address, phone number, shared computer and one same payment account (debit or credit card, Qiwi Visa, etc.).
Any winnings obtained unfairly will be considered fraudulent and invalid.
LightCasino.com bonuses are intended for entertainment purposes. If the bonus or deposit are not used as intended (for betting and playing), the casino deems such actions a violation of the rules of the bonus use. In such case, LightCasino.com reserves the right to place violators to the black list, followed by cancellation of all winnings and refund of the initial deposit.
The maximum withdrawal amount of winning from no deposit bonus, loyalty bonus of free spins for registration is 80EUR / 800NOK / 25,000HUF / 5,000RUB / 120CAD. The sum of winning, that exceed this amount, will be cancelled by casino's administration.
If it is desired, a player can cancel the casino bonuses. In such case, they will need to inform the customer support via Live Chat or via e-mail [email protected]
Bonus funds and the initial deposit made at the casino account to obtain bonus, must stay in the game account until the bonus conditions are met. Players attembring to withdraw funds before the wagering requirements are met, are deprived of all winnings and bonuses.
Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement is prohibited. If fraud, manipulation or violation of Terms and Conditions is detected, Administration has a right to cancel all winnings and bonuses on game account.
While there is an active bonus on player's account, bets in Live Casino are restricted. If violation of Terms and Conditions is detected, LightCasino.com has a right to cancel all winnings and bonuses on game account without any prior notice.
All games have different percentage for wagering requirements:
Games The percentage of wager accounting
Slots and other games 100%
Texas Hold’em and other table games 0%
All video Poker games 0%
All roulette's and Blackjack Games 0%
Baccarat and Craps 0%
Live Casino 0%
In addition, only 20% of bets are taken into account for wagering in these games: Johnny the Octopus, Universal Monsters: Dracula, Safari, Gold Rush, Shaolin Spin, Beautiful Bones, Break Away, Bridesmaids, Candy Dreams, Dradonz, EmotiCoins, Emperor of the Sea, Forbidden Throne, Hot as Hades, Jungle Jim – El Dorado, Karaoke Party, Pollen Party, Pretty Kitty, Reel Gems, Sugar Parade, Tarzan, Untamed Giant Panda, Asgardian Stones, Ghost Pirates, Gonzo’s Quest, Hotline, Jimi Hendrix, King of Slots, Motorhead, Piggy Riches, Pyramid: Quest for Immortality, Reel Steal, The Invisible Man, Twin Spin, Wild Wild West: The Great Train Heist, Easter Eggs, Mystery Joker, Rage to Riches, Wizard of Gems, Ancient Egypt, Chilli Heat, Jammin Jars, Tiki Tumble, Pied Piper, Volcano Riches, Mystic Mirror, Cazino Zeppelin, Gem Rocks.
In addition, only 0% of bets are taken into account for wagering in these games: Book of Aztec, Good Girl, Bad Girl, Gypsy Rose, Mega Gems, Safari Sam, Sugar Pop, 40 Super Hot, Wild Toro, 88 Riches, Flaming Reels, 300 Shields, Astro Legends: Lyra and Erion, Cool Buck, Forsaken Kingdom, Gems Odyssey, High Society, Peek-A-Boo, Ragnarok, Retro Reels – Extreme Heat, Scrooge, Stardust, Terminator 2, The Finer Reels of Life, Tomb Raider, Tomb Raider – Secret of the Sword, Vampire: The Masaquerade – Las Vegas, Blood Suckers, Dead or Alive, EggOMatic, Elements: The Аwakening, Jackpot 6000, Jungle Spirit: Call of the Wild, Lucky Angler, Scruffy Duck, Secret of the Stones, Secrets of Christmas, Warlords: Crystals of Power, Gunslinger: Reloaded, Sweet Alchemy, Great Rhino, Queen of Gold, Wizard Shop, Big Bad Wolf, Goldilocks, Sakura Fortune, Sticky Bandits, Baron Samedi, Easter Island, Hanzo’s Dojo, Vikings go Bezerk, Vikings go to Hell, Wolf Hunters.
In addition, the following games are not available for playing with active bonus: Mega Moolah, Vampires, Dr. Jedkyll & Mr. Hyde, The Tipsy Tourist, The True Sheriff, The Ninja, Avalon, Castle Builder, Castle Builder 2, Good to go, Hellboy, Immmortal Romance, Joker 8000, Jurassic Park, Ladies Nite, Lucky Little Gods, Santas Wild Ride, Drive: Multiplier Mayhem, Football: Champions Cup, Jack and the Beanstalk, Jack Hammer, Jack Hammer 2: Fishy Business, Joker Pro, Koi Princess, Mega Joker, Reel Rush, Secrets of Atlantis, Starburst, Steam Tower, Victorious, Casino Win Spin, Aztec Idols, Book of Dead, Eye of the Kraken, GEMiX, Leprechaun Goes to Hell, Moon Princess, Multifruit 81, Pearls of India, Reactoonz, Royal Masquerade, Tower Quest, Viking Runecraft, Dragon Sisters, Fat Rabbit, Power Force Villains, Wild Swarm, Treasure Island, Laser Fruit, Lucky Little Devil, Mystery Reels, Wild Circus, Holmes and the Stolen Stones, Jokerizer, Ozwin’s Jackpots, Spina Colada, Tut’s Twister.
When withdrawal is requested, LightCasino.com is entitled to check game account and player's identity. If fraud, manipulation or violation of Terms and Conditions is detected, LightCasino.com has a right to cancel all winnings and bonuses on game account.
If a huge sum is won at LightCasino.com, considered by the Administration of the casino as worthy of publicity, the player must give consent to LightCasino.com for the disclosure of the amount won in all media.
The personal information of users is protected, however, the Casino reserves the right to disclose the names of its users in press-releases about the winnings made in the Casino.
In the event of any dispute, the decision made by LightCasino.com administration shall be final and not negotiable.
Players that break the aforementioned conditions will be deprived of bonus.